Enrolment Terms — Discontinuation & Payment Policy

Important Notice to Parents/Guardians

This agreement sets out the rights and obligations of both Integral Education and the Parent/Guardian in relation to enrolment in an Integral Education Program, including:

• the nature of the educational services provided;
• the Parent/Guardian's payment obligations;
• the operation of the Cooling-Off Period;
• the circumstances in which a Program may be discontinued;
• hardship and exceptional circumstances; and
• the circumstances in which Program Fees may remain payable following Discontinuation.

This agreement constitutes a standard form consumer contract.

Nothing contained in this agreement is intended to exclude, restrict or modify any right, remedy or consumer guarantee conferred upon the Parent/Guardian under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) ("ACL"), to the extent that such exclusion, restriction or modification would be unlawful.

1. Definitions

Unless the context otherwise requires, the following terms have the meanings set out below.

2. Fixed-Duration Programs — Nature of the Educational Enrolment

Integral Education provides structured, teacher-led educational Programs delivered to designated enrolment cohorts.

A Fixed-Duration Program is fundamentally different in nature from informal, session-by-session tutoring arrangements.

The Parent/Guardian acknowledges and agrees that the following provisions are fundamental to the nature and operation of every Fixed-Duration Program.

• Each Fixed-Duration Program is delivered to a designated enrolment cohort over a defined commencement and completion period. Student places are limited and allocated exclusively upon enrolment.
• Teaching staff are rostered, curriculum planning is completed, classroom allocations are finalised, assessments are prepared, and educational resources including class materials, recordings, online learning resources and member platform access — are committed in advance of the Program commencing.
• Integral Education incurs substantial operational, staffing, administrative and educational commitments at or shortly after enrolment. Those commitments cannot ordinarily be recovered where a Parent/Guardian subsequently discontinues the Program.
• Where Program Fees are payable by instalments, the instalment arrangement constitutes a payment mechanism only. It does not convert the Program into a session-by-session, month-to-month or pay-as-you-go arrangement, nor does it alter the Parent/Guardian's obligation to pay the total Program Fees in accordance with this agreement.

For the avoidance of doubt, Fixed-Duration Programs include, without limitation:

• Bootcamp Junior;
• Bootcamp;
• Achievers;
• Foundations (Late Start);
• Foundations (Normal); and
• any other Program expressly designated by Integral Education as a Fixed-Duration Program at the time of enrolment.

3. Ongoing Programs

Ongoing Programs operate under a continuing enrolment model and differ fundamentally from Fixed-Duration Programs. Our AX Programs operate on a term-based ongoing enrolment structure.

The Parent/Guardian acknowledges and agrees that enrolment in an Ongoing Program continues from teaching term to teaching term unless and until the Program is discontinued in accordance with this agreement or otherwise terminated by Integral Education pursuant to clause 8.

Unless otherwise agreed in writing, enrolment in an Ongoing Program automatically continues into each subsequent teaching term.

The Parent/Guardian's rights of discontinuation, together with the applicable notice requirements and payment obligations, are governed exclusively by clause 6.

4. Cooling-Off Period

The Parent/Guardian may cancel this enrolment agreement without financial penalty by providing Written Notice to Integral Education within the cooling-off period, provided that:

• the student has not attended their first scheduled Class; and
• the student has not accessed, downloaded or otherwise used a substantial portion of the educational resources made available for the Program, including recordings, assessments, practice materials, member platform resources or other digital learning content.

For the purposes of this clause, a substantial portion means access to three (3) or more substantive educational resources, recordings, Classes or assessment items.

Where both conditions set out above have been satisfied:

• the enrolment agreement shall be cancelled upon receipt of the Parent/Guardian's written notice;
• all Program Fees paid shall be refunded in full, less any non-refundable administration fee specified in the applicable Schedule of Fees; and
• any future direct debit instalments shall be cancelled.

4.1 Exercising the Cooling-Off Right

To exercise the cooling-off period, the Parent/Guardian must provide written notice to admin@integraleducation.com.au within five (5) calendar days of executing the enrolment agreement.

Where cancellation is validly exercised under this clause, any applicable refund shall be processed within ten (10) business days.

5. Fixed-Duration Programs — Discontinuation and Payment Obligations

5.1 Discontinuation

A Parent/Guardian may discontinue a student's participation in a Fixed-Duration Program at any time by providing written notice to Integral Education.

• The Parent/Guardian may discontinue a Program by providing a minimum of fourteen (14) calendar days' written notice prior to the last day of the current school term.
• Discontinuation takes effect at the conclusion of the relevant school term. No pro-rata refunds, credits, or partial-term adjustments are payable for the period from the date of notice to the end of that term.
• Written notice of discontinuation must be sent to admin@integraleducation.com.au and will be acknowledged in writing within five (5) business days.
• The full Core Suite fees are non-refundable, irrespective of whether the student attends all, some, or none of the scheduled sessions.

5.2 Continuing Payment Obligations

Upon expiry of the Cooling-Off Period, the Parent/Guardian acknowledges and agrees that enrolment in the Fixed-Duration Program is confirmed and the Program Fees become payable in accordance with this agreement.

The Parent/Guardian further acknowledges and agrees that the Program Fees represent consideration for the allocation of a place within a limited-capacity educational cohort and the commitment of staffing, curriculum planning, educational resources, administrative support and operational resources for the duration of the Program, rather than attendance at individual classes.

Accordingly, and subject only to clause 9 (Hardship and Exceptional Circumstances) and any applicable rights under the Australian Consumer Law, Program Fees shall remain payable notwithstanding any subsequent Discontinuation.

Without limitation, the following circumstances shall not of themselves operate to reduce, extinguish or otherwise affect the Parent/Guardian's obligation to pay the Program Fees:

• voluntary discontinuation of the Program;
• non-attendance at any Class;
• illness, injury or medical circumstances affecting the student;
• holidays, travel commitments or scheduling conflicts;
• changes to the student's personal, educational or family circumstances;
• enrolment with another education provider or school;
• transfer to another Integral Education Program, except where otherwise agreed in writing by Integral Education;
• dissatisfaction which does not arise from a material failure by Integral Education to deliver the Program in accordance with this agreement; or
• academic outcomes or examination results.

5.3 Instalment Arrangements

Where Program Fees are payable by instalments, the Parent/Guardian acknowledges and agrees that the instalment schedule constitutes a payment arrangement only.

For the avoidance of doubt, the instalment arrangement does not:

• convert the Program into a month-to-month or session-by-session arrangement;
• reduce the total Program Fees payable under this agreement; or
• otherwise vary the Parent/Guardian's contractual payment obligations.

Subject to clause 9 and any applicable rights under the Australian Consumer Law, all instalments shall remain payable in accordance with the agreed payment schedule until the Program Fees have been paid in full.

5.4 Limitation on Accelerated Recovery

Notwithstanding clause 5.2, Integral Education shall not require immediate payment of all outstanding Program Fees solely by reason of a Parent/Guardian having discontinued the Program.

Integral Education may, however, require the immediate payment of all outstanding Program Fees where:

• two (2) or more scheduled direct debit payments have been dishonoured;
• the Parent/Guardian has failed to pay any scheduled instalment within fourteen (14) calendar days after receiving written notice requiring payment;
• the Parent/Guardian has repudiated this agreement; or
• Integral Education reasonably believes that the outstanding Program Fees are at material risk of non-recovery.

In all other circumstances, Program Fees shall continue to be payable in accordance with the agreed instalment schedule until paid in full.

6. Ongoing Programs — Discontinuation

6.1 Discontinuation by the Parent/Guardian

• The Parent/Guardian may discontinue a Program by providing a minimum of fourteen (14) calendar days' written notice prior to the last day of the current school term.
• Discontinuation takes effect at the conclusion of the relevant school term. No pro-rata refunds, credits, or partial-term adjustments are payable for the period from the date of notice to the end of that term.
• Written notice of discontinuation must be sent to admin@integraleducation.com.au and will be acknowledged in writing within five (5) business days.
• The full Core Suite fees are non-refundable, irrespective of whether the student attends all, some, or none of the scheduled sessions.

Where written notice is received less than fourteen (14) calendar days before the conclusion of the current teaching term, the discontinuation shall take effect at the conclusion of the following teaching term.

Written Notice shall be provided to admin@integraleducation.com.au.

6.2 Continuing Payment Obligations

Program Fees applicable to the current teaching term shall remain payable until the effective date of discontinuation.

No pro-rata refund, credit or adjustment of Program Fees shall apply in respect of the teaching term during which the discontinuation takes effect unless otherwise required by law or expressly approved by Integral Education in writing.

7. Direct Debit Authority and Payment Processing

7.1 Direct Debit Authority

By executing the enrolment agreement, the Parent/Guardian authorises Integral Education and its nominated payment processor to debit the nominated bank account or payment card in accordance with the agreed payment schedule ("Direct Debit Authority").

The Parent/Guardian warrants that they are authorised to operate the nominated account or payment facility and to grant the Direct Debit Authority.

7.2 Advance Notice

Integral Education shall provide not less than three (3) business days' Written Notice before processing the first scheduled direct debit.

Thereafter, no additional notice shall be required in respect of scheduled payments unless the amount or payment date is varied.

7.3 Dishonoured Payments

Where a direct debit is dishonoured:

• Integral Education may re-present the payment on the next available business day;
• any applicable dishonour fee specified in the Schedule of Fees may be charged;
• the Parent/Guardian shall ensure that sufficient cleared funds remain available on each scheduled debit date; and
• repeated dishonours may result in the withdrawal of the instalment arrangement and the exercise of Integral Education's rights under clause 5.4.

7.4 Changes to Payment Details

The Parent/Guardian must provide written notice not less than five (5) business days before any scheduled debit where they wish to change the nominated payment account or payment card.

Integral Education shall not be responsible for any failed payment arising from the Parent/Guardian's failure to provide timely written notice.

7.5 Disputed Debits

Where the Parent/Guardian reasonably believes that a debit has been processed incorrectly, they should notify Integral Education as soon as reasonably practicable to facilitate investigation and resolution.

Nothing in this clause limits the Parent/Guardian's right to raise a dispute with their financial institution in accordance with the applicable direct debit scheme rules.

The lodging of a debit dispute shall not, of itself, operate to waive or extinguish any underlying obligation to pay Program Fees where the debit was otherwise validly authorised.

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8. Termination by Integral Education

8.1 Right of Termination

Integral Education reserves the right to Terminate a student's enrolment in a Fixed-Duration Program or an Ongoing Program by written notice where:

• the Parent/Guardian has persistently failed to pay Program Fees in accordance with this agreement following Written Notice and a reasonable opportunity to remedy the default;
• the conduct of the student or Parent/Guardian is, in the reasonable opinion of Integral Education, materially disruptive to the learning environment, inconsistent with Integral Education's behavioural expectations, or otherwise prejudicial to the welfare of staff or other students, and such conduct continues following a formal written warning where reasonably practicable;
• materially false, misleading or incomplete information has been provided during the enrolment process;
• Integral Education determines, acting reasonably and in good faith, that the Program is no longer educationally appropriate for the student, having regard to the student's educational needs, wellbeing, learning capacity or ability to meaningfully participate in the Program; or
• Termination is otherwise reasonably necessary to protect the safety, welfare or legitimate interests of Integral Education, its staff or its students.

8.2 Effect of Termination

Where Integral Education Terminates a Fixed-Duration Program pursuant to clause 8.1:

• where Termination arises as a consequence of non-payment of Program Fees, all outstanding Program Fees shall immediately become due and payable, subject to any applicable rights under the Australian Consumer Law;
• where Termination occurs because the Program is no longer educationally appropriate for the student, Integral Education may, at the Director's sole discretion, determine that Program Fees shall be adjusted on a pro-rata basis having regard to the portion of the Program already delivered, with any resulting credit or refund to be applied in such manner as the Director determines appropriate;
• where Termination occurs as a consequence of the student's conduct or the conduct of the Parent/Guardian, Program Fees shall remain payable in full unless otherwise determined by the Director in writing.

Termination by Integral Education shall not affect any rights, remedies or obligations accrued prior to the date of Termination.

9. Hardship and Exceptional Circumstances

9.1 General Principles

Integral Education acknowledges that unforeseen circumstances may materially affect a Parent/Guardian's capacity to meet their obligations under this agreement.

Accordingly, a Parent/Guardian may apply for consideration under this clause where genuine Hardship or Exceptional Circumstances exist.

Any application under this clause shall be considered on its individual merits and does not create any entitlement to relief.

9.2 Grounds for Application

Without limitation, applications may be considered where the Parent/Guardian demonstrates one or more of the following circumstances:

• serious illness, injury or medical incapacity affecting the student or an immediate family member;
• significant and unforeseen financial hardship, including involuntary loss of employment or a material reduction in household income;
• permanent relocation preventing continued participation in the Program;
• the identification of learning, developmental or behavioural support needs which render the Program genuinely unsuitable for the student; or
• a material and demonstrable failure by Integral Education to deliver the Program substantially in accordance with this agreement, including repeated cancellation of Classes without a reasonable replacement or persistent failure to deliver the curriculum forming part of the Program.

9.3 Application Process

A Parent/Guardian seeking consideration under this clause must:

• provide written notice to the Director;
• set out the relevant circumstances in sufficient detail to enable proper assessment;
• provide any supporting documentation reasonably requested by Integral Education, including medical certificates, employer correspondence or other relevant evidence where available; and
• cooperate in good faith with any reasonable requests for additional information.

Integral Education shall acknowledge receipt of the application within five (5) business days and shall endeavour to provide a substantive determination within thirty (30) business days.

Where additional information is reasonably required, Integral Education may extend the assessment period by written notice.

9.4 Determination

Following consideration of the application, the Director may, at the Director's sole discretion, approve one or more of the following:

• remission of part of the outstanding Program Fees;
• a revised payment arrangement;
• deferral of payment obligations;
• suspension of the student's enrolment for an agreed period;
• a pro-rata credit or refund;
• release from all or part of the remaining Program Fees; or
• any other arrangement the Director considers appropriate having regard to the particular circumstances.

Any determination under this clause:

• shall be recorded in writing;
• applies only to the specific circumstances giving rise to the application;
• does not constitute a precedent for any future application; and
• does not vary this agreement except to the extent expressly stated in the written determination.

9.5 Confidentiality

Integral Education shall treat all Hardship applications and supporting documentation as confidential and shall use such information solely for the purpose of assessing the application, except where disclosure is required by law or authorised by the Parent/Guardian.

10. Recovery of Unpaid Program Fees

Where any Program Fees remain outstanding following written notice and a reasonable opportunity to remedy the default, Integral Education may exercise one or more of the following rights, to the extent permitted by law:

• recover the outstanding Program Fees as a contractual debt;
• engage a debt collection agency or legal representative to recover the outstanding Program Fees;
• recover the reasonable costs of debt recovery, including legal costs recoverable on the standard basis, where such recovery is permitted by law; and
• take such other lawful action as may be reasonably necessary to recover the outstanding Program Fees.

Integral Education may disclose information relating to the outstanding debt to a credit reporting body where:

• such disclosure is authorised by applicable law;
• the outstanding Program Fees have remained unpaid for not less than sixty (60) days;
• the Parent/Guardian has received Written Notice of the intended disclosure not less than fourteen (14) days beforehand; and
• the Parent/Guardian has not raised a genuine dispute concerning the validity of the outstanding Program Fees.

Integral Education shall not commence formal debt recovery action while:

• a properly submitted Hardship application remains under active consideration; or
• there exists a genuine dispute regarding the validity of the outstanding Program Fees that has not yet been determined.

11. Privacy

Integral Education collects, uses, stores and discloses personal information for purposes including:

• administering enrolment and Program delivery;
• managing attendance, academic records and student progress;
• administering Program Fees and payment arrangements;
• communicating with the Parent/Guardian regarding the Program; and
• complying with applicable legal and regulatory obligations.

Personal information shall be handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and Integral Education's Privacy Policy.

Personal information will not be sold to third parties.

Personal information may be disclosed to:

• payment processors and financial institutions for the administration of payment arrangements;
• debt recovery agencies and legal representatives where recovery of outstanding Program Fees becomes necessary;
• regulatory authorities where disclosure is required by law; or
• any other person or organisation with the Parent/Guardian's express authority.

12. Australian Consumer Law

Nothing contained in this agreement excludes, restricts or modifies any consumer guarantee, statutory right or remedy available under the Australian Consumer Law.

Where Integral Education fails to comply with a consumer guarantee which cannot lawfully be excluded, the Parent/Guardian shall be entitled to the remedies available under the Australian Consumer Law.

Nothing in this agreement limits Integral Education's right to remedy any failure by re-performing the relevant educational services where such remedy is available under the Australian Consumer Law.

Integral Education encourages any Parent/Guardian who believes a Program has not been delivered in accordance with this agreement to raise the matter promptly in writing to facilitate timely investigation and resolution.

Information regarding consumer rights may be obtained from the Australian Competition and Consumer Commission or Consumer Affairs Victoria.

13. Force Majeure and Operational Disruption

Integral Education shall not be liable for any delay, interruption, suspension or failure in the performance of its obligations under this agreement where such delay, interruption, suspension or failure arises from circumstances beyond its reasonable control, including, without limitation:

• fire, flood, storm or other natural disasters;
• public health emergencies, epidemics or pandemics;
• government directions, restrictions or regulatory action;
• industrial disputes or labour shortages;
• power outages, telecommunications failures or technology interruptions;
• venue unavailability or damage;
• the sudden illness, incapacity or unavailability of teaching staff;
• civil unrest or other emergency events; or
• any other event beyond the reasonable control of Integral Education.

Where reasonably practicable, Integral Education may implement an alternative method of Program delivery, including:

• rescheduling Classes;
• relocating Classes;
• providing online delivery;
• appointing replacement teaching staff;
• extending the Program duration; or
• implementing any other reasonable alternative intended to preserve the educational objectives of the Program.

The implementation of any reasonable alternative under this clause shall not constitute cancellation of the Program, a material failure in Program delivery, or otherwise entitle the Parent/Guardian to discontinue the Program, withhold payment of Program Fees or claim any refund, credit or reduction of Program Fees, except to the extent required by the Australian Consumer Law.

14. Educational Services

The Parent/Guardian acknowledges and agrees that each Program constitutes a single integrated educational service delivered over its duration.

Individual Classes, assessments, recordings, online resources, educational materials and other Program components form part of that integrated educational service and do not constitute separate or severable services capable of individual cancellation, refund or substitution except as expressly provided under this agreement or required by law.

15. Contact

All written notices required under this agreement shall be directed to:

Post:
Integral Education
Level 1, Office 505
Building C2/4 Main Street
Point Cook VIC 3030